Book Securely Guarantee
From the moment you book until your trip is done, we’re here to help your stay go right.
Before your Stay
Magic Mouse Vacation Rentals - Google
- We only use highly secure vendors who employ cutting-edge bank-level data encryption and fraud detection technology to protect your financial information and to protect you against unauthorized transactions.
- When you book direct with us, you are selecting a host who consistently provides great experiences for guests so you can feel confident about the property description, photos, and amenities. We are a VRBO Premier Host and AirBNB Super Host!
- We do our best to honor all reservations, but we understand that in some RARE situations, a host may need to unexpectedly cancel last-minute (this has never happened). If you find yourself in this situation, we will refund you 100% and help you find an alternative, comparable accommodation. In some instances, your new property may cost a little more than your original reservation. If this happens, we’ll consider covering a portion of the difference, or possibly all of the difference, of the additional cost of a new rental.
- Payments made through other platforms such as VRBO, Expedia, Travelocity, etc are not eligible for our personal Book Securely Guarantee. However, they may have their own guarantees. And you will still receive our excellent service during your stay!
- Premium customer service available 24/7 to answer any questions that come up during your stay.
- We promptly refund your damage deposit. We won't charge you for broken dishes, clogged toilets, a stained sheet, broken lamp, etc. We understand accidents happen and we are very reasonable. But if you have a huge party and do major damage to our home, you will receive pictures and a detailed explanation of every charge.
- We are always happy to give you a 5-star review and we hope you enjoyed your stay enough to do the same. If you do, we offer 5% off your next stay.
Magic Mouse Vacation Rentals - Google
CANCELLATION POLICY
100% refund for cancellations made more than 60 days from arrival date.
50% refund for cancellations made more than 30 days from arrival.
No refunds for cancellations less than 30 days from arrival.
100% refund for cancellations made more than 60 days from arrival date.
50% refund for cancellations made more than 30 days from arrival.
No refunds for cancellations less than 30 days from arrival.
