Frequently Asked Questions
Contact Us!
What is your cancellation policy?
CANCELLATIONS – A forty-five (45) day notice is required for cancellation. Cancellations that are made more than forty-five (45) days prior to the arrival date will be fully refunded, minus your non-refundable $50 deposit which you paid when you booked.
Cancellations that are made within 30-45 days of the arrival date, forfeit half the entire rent payment. Cancellations within 29 days forfeit the full payment. Early departure does not warrant any refund of rent or deposit. Any nights of the cancelled stay that are re-booked will result in a refund- and we try our best to fill those spots!
What disposable supplies do you stock at your townhouse?
Laundry detergent, bar soap, hand soap, shampoo, conditioner, paper towels, napkins, toilet paper, tissue, salt & pepper, dishwasher detergent, dish soap, vacuum, broom, lysol sanitizing wipes, basic cans of cleaner, aluminum foil.
Are there any nearby Organic Markets?
Fresh & Easy Neighborhood Market
146 South Main Street, Orange, CA (714) 978-1446
Mother's Market & Kitchen
5759 East Santa Ana Canyon Road, Anaheim, CA
(714) 974-6667
Whole Foods
2847 Park Avenue, Tustin, CA (714) 566-7650
Is there a grocery store nearby?
Costco
900 S. Harbor Blvd
Fullerton, CA 92832
(1.5 miles from Mickey's Bungalow)
Target
101 S Euclid St
Anaheim, CA 92802
(2.5 miles from condo)
Walmart Neighborhood Market
1120 S Anaheim Blvd
Anaheim, CA 92805
(3 miles from condo)
Is there a grocery delivery service?
vons.com (also called safeway.com) delivers groceries right to your kitchen counter.
Is there a pick up/delivery laundry service?
European Dry Cleaners-
356 So. Main Street Orange, CA (714) 978-6359
drycleanerstogo.com
Do you have strollers for guest use?
Yes, we have 2 single strollers one with a storage basket underneath and the other is an umbrella stroller. At your request, we also can provide a double stroller.
Is parking available for your guests?
PARKING – Parking is free and plentiful at the two single family houses (Mickey's Bungalow 2 & 3 and Magic Retreat).
TOWNHOUSES- No cars may park in the condo parking lot without the proper permits. We have one assigned parking space for our guests. A second parking pass may be purchased for $25 for the length of your stay depending upon availability. This needs to be arranged ahead of time, so please request your second parking pass with plenty of time to spare. The complex's Security Patrol does not hesitate to impound unauthorized vehicles or vehicles parked in the wrong spaces. Parking in Anaheim is not easy, there are not many options, so please plan accordingly.
Are the condo pools heated?
We are so sorry, but the pools are not heated. The hot tub is very large and is heated year-round.
What is your payment process?
PAYMENT- A non-refundable $50 deposit confirms your reservation and is due immediately to reserve your dates. The rental payment + a $300 or $400 damage deposit is due 45 days prior to check in. The damage deposit is fully refunded back to you, provided everything is left in good condition. Expect your refund 7 days after checking-out. We accept visa, mastercard, or discover. Our streamlined online payment process is easy and secure!
What is the area around your rentals like?
Disney does an excellent job maintaining the areas that surround the park. You will find the sidewalks and streets are well-lit, safe, and well-kept. The condo complex itself has it's own security patrol, is well-lit, and gives off a tropical feel with it's outdoor courtyards and exotic plantings along the pathways.
If the home sleeps more people, then why are we charged for persons above #6, especially if some of them are young children?
First, there is a level of wear & tear on the home when larger groups of 7+ stay vs. smaller groups of 4-6 (especially if some of them are small children). Larger groups use every room, every bed, cook more in the kitchen, use the bathrooms more often, more electricity, etc. If more than 6 people stay, it's likely there are 2 families or extended family. So the nightly rate is an absolute steal when compared to getting two comparable hotel rooms. Also, it is industry standard to charge for additional guests. This is true of vacational rentals as well as hotels around the world. In addition, our cleaning service has to work harder to change all beds, clean all bathrooms that were used by 7+ people, and sanitize every area of the home back to sparkling clean. We often apply the extra funds toward our cleaning service. Plus, we do frequently have parties of 4 stay with us. If we set the rates to always accommodate 2 families, we would lose many of our smaller groups, all of whom are valued customers. Lastly, we do our very best to have NO HIDDEN FEES. All of our pricing is listed very clearly on our website in plain wording and it is your choice to book with us or not. But we hope you do! :)
Directions to the Parks (also see "Disney Area Guide, The Parks, Park Admission and Directions" tab):
FREE TRAM- Cross Walnut Street and take a short walk down Magic Way. Cross Downtown Drive, then take a left on the pedestrian path toward Mickey & Friends Tram. About a 5 minute walk from the condo complex.
FREE MONORAIL- Follow Magic Way and take a RIGHT onto Downtown Drive. Walk toward ESPN Zone. Follow Downtown Disney Promenade LEFT to monorail station on LEFT. Must have Disneyland tickets to board monorail as it drops passengers inside the park in Tomorrow Land. Monorail does not always operate at park opening and closing times.
WALK- To walk to the parks, continue on sidewalk past monorail station and through vibrant Downtown Disney® to the Parks' front gates. You enter both Disneyland and California Adventure from the central plaza.
CANCELLATIONS – A forty-five (45) day notice is required for cancellation. Cancellations that are made more than forty-five (45) days prior to the arrival date will be fully refunded, minus your non-refundable $50 deposit which you paid when you booked.
Cancellations that are made within 30-45 days of the arrival date, forfeit half the entire rent payment. Cancellations within 29 days forfeit the full payment. Early departure does not warrant any refund of rent or deposit. Any nights of the cancelled stay that are re-booked will result in a refund- and we try our best to fill those spots!
What disposable supplies do you stock at your townhouse?
Laundry detergent, bar soap, hand soap, shampoo, conditioner, paper towels, napkins, toilet paper, tissue, salt & pepper, dishwasher detergent, dish soap, vacuum, broom, lysol sanitizing wipes, basic cans of cleaner, aluminum foil.
Are there any nearby Organic Markets?
Fresh & Easy Neighborhood Market
146 South Main Street, Orange, CA (714) 978-1446
Mother's Market & Kitchen
5759 East Santa Ana Canyon Road, Anaheim, CA
(714) 974-6667
Whole Foods
2847 Park Avenue, Tustin, CA (714) 566-7650
Is there a grocery store nearby?
Costco
900 S. Harbor Blvd
Fullerton, CA 92832
(1.5 miles from Mickey's Bungalow)
Target
101 S Euclid St
Anaheim, CA 92802
(2.5 miles from condo)
Walmart Neighborhood Market
1120 S Anaheim Blvd
Anaheim, CA 92805
(3 miles from condo)
Is there a grocery delivery service?
vons.com (also called safeway.com) delivers groceries right to your kitchen counter.
Is there a pick up/delivery laundry service?
European Dry Cleaners-
356 So. Main Street Orange, CA (714) 978-6359
drycleanerstogo.com
Do you have strollers for guest use?
Yes, we have 2 single strollers one with a storage basket underneath and the other is an umbrella stroller. At your request, we also can provide a double stroller.
Is parking available for your guests?
PARKING – Parking is free and plentiful at the two single family houses (Mickey's Bungalow 2 & 3 and Magic Retreat).
TOWNHOUSES- No cars may park in the condo parking lot without the proper permits. We have one assigned parking space for our guests. A second parking pass may be purchased for $25 for the length of your stay depending upon availability. This needs to be arranged ahead of time, so please request your second parking pass with plenty of time to spare. The complex's Security Patrol does not hesitate to impound unauthorized vehicles or vehicles parked in the wrong spaces. Parking in Anaheim is not easy, there are not many options, so please plan accordingly.
Are the condo pools heated?
We are so sorry, but the pools are not heated. The hot tub is very large and is heated year-round.
What is your payment process?
PAYMENT- A non-refundable $50 deposit confirms your reservation and is due immediately to reserve your dates. The rental payment + a $300 or $400 damage deposit is due 45 days prior to check in. The damage deposit is fully refunded back to you, provided everything is left in good condition. Expect your refund 7 days after checking-out. We accept visa, mastercard, or discover. Our streamlined online payment process is easy and secure!
What is the area around your rentals like?
Disney does an excellent job maintaining the areas that surround the park. You will find the sidewalks and streets are well-lit, safe, and well-kept. The condo complex itself has it's own security patrol, is well-lit, and gives off a tropical feel with it's outdoor courtyards and exotic plantings along the pathways.
If the home sleeps more people, then why are we charged for persons above #6, especially if some of them are young children?
First, there is a level of wear & tear on the home when larger groups of 7+ stay vs. smaller groups of 4-6 (especially if some of them are small children). Larger groups use every room, every bed, cook more in the kitchen, use the bathrooms more often, more electricity, etc. If more than 6 people stay, it's likely there are 2 families or extended family. So the nightly rate is an absolute steal when compared to getting two comparable hotel rooms. Also, it is industry standard to charge for additional guests. This is true of vacational rentals as well as hotels around the world. In addition, our cleaning service has to work harder to change all beds, clean all bathrooms that were used by 7+ people, and sanitize every area of the home back to sparkling clean. We often apply the extra funds toward our cleaning service. Plus, we do frequently have parties of 4 stay with us. If we set the rates to always accommodate 2 families, we would lose many of our smaller groups, all of whom are valued customers. Lastly, we do our very best to have NO HIDDEN FEES. All of our pricing is listed very clearly on our website in plain wording and it is your choice to book with us or not. But we hope you do! :)
Directions to the Parks (also see "Disney Area Guide, The Parks, Park Admission and Directions" tab):
FREE TRAM- Cross Walnut Street and take a short walk down Magic Way. Cross Downtown Drive, then take a left on the pedestrian path toward Mickey & Friends Tram. About a 5 minute walk from the condo complex.
FREE MONORAIL- Follow Magic Way and take a RIGHT onto Downtown Drive. Walk toward ESPN Zone. Follow Downtown Disney Promenade LEFT to monorail station on LEFT. Must have Disneyland tickets to board monorail as it drops passengers inside the park in Tomorrow Land. Monorail does not always operate at park opening and closing times.
WALK- To walk to the parks, continue on sidewalk past monorail station and through vibrant Downtown Disney® to the Parks' front gates. You enter both Disneyland and California Adventure from the central plaza.
