Frequently Asked Questions
Contact Us!
What is your cancellation policy?
100% refund for cancellations requested more than 60 days from arrival date.
50% refund for cancellations requested more than 30 days from arrival.
NO REFUNDS FOR CANCELLATIONS LESS THAN 30 DAYS FROM ARRIVAL.
We currently have a Covid-19 Policy in place, "If Disneyland is closed due to Covid-19, a full refund will be given (minus the $50 non-refundable deposit)." Please note we will not give refunds for other Covid-19 related reasons such as, "don't want to travel due to pandemic, don't want to get sick, someone in our group has Covid-19, job assignment prevents travel, vaccination policies, Disneyland isn't safe, my kids aren't vaccinated, etc." Times are uncertain. Please plan (or do not plan) accordingly. 🙂
Trip insurance may be purchased from the following companies. Please be sure to purchase the right policy for you that would cover your reason for cancelling inside the 60/30 day window!
Allianz Global Assistance, Nationwide, Starr Indemnity, Berkshire Hathaway Travel Protection, Crum & Forster, and Zurich Insurance Group.
Here is an example of Trip Insurance. Please read fine print to make sure it will cover your reason.
https://www.travelguard.com/travel-insurance/benefits/cancel-for-any-reason
What disposable supplies do you stock at your townhouse?
Laundry detergent, bar soap, hand soap, shampoo, conditioner, paper towels, napkins, toilet paper, tissue, salt & pepper, dishwasher detergent, dish soap, vacuum, broom, sanitizing wipes, basic cans of cleaner, aluminum foil.
Is parking available for your guests?
PARKING – No cars may park in the condo parking lot without the proper permits. We have one assigned parking space for our guests. A second parking pass may be purchased for a fee. The complex's Security Patrol does not hesitate to impound unauthorized vehicles or vehicles parked in the wrong spaces. Parking in Anaheim is not easy, there are not many options, so please plan accordingly.
Are the condo pools heated?
We are sorry, but the pools are not heated. The hot tub is very large and is heated year-round.
What is your payment process?
PAYMENT- A $50 deposit confirms your reservation and is due immediately to reserve your dates. The rental payment + a fully refundable damage deposit is due 60 days prior to check in. The damage deposit is fully refunded back to you within 14 days, provided everything is left in good condition. We accept all major credit cards. Our online payment process is easy and secure!
Are there any nearby Organic Markets?
Sprouts Farmers Market
1447 S Harbor Blvd, Fullerton, CA (714) 441-1233
Mother's Market & Kitchen
5759 East Santa Ana Canyon Road, Anaheim, CA
(714) 974-6667
Whole Foods
7881 Edinger Ave, Huntington Beach, CA (657) 200-4200
Is there a grocery store nearby?
Costco
11000 Garden Grove Blvd
Garden Grove, CA 92843
(3.5 miles from Mickey's Bungalow)
Target
101 S Euclid St
Anaheim, CA 92802
(2.5 miles from condo)
Target
12100 Harbor Blvd
Garden Grove, CA 92840
(2.5 miles from condo)
Vons (Safeway)
130 W Lincoln Ave
Anaheim, CA 92805
Is there a grocery delivery service?
vons.com (also called safeway.com) delivers groceries right to your kitchen counter.
Is there a pick up/delivery laundry service?
European Dry Cleaners (aka Crystal Clear Dry Cleaners)-
356 So. Main Street Orange, CA (714) 978-6359
drycleanerstogo.com
Do you have strollers for guest use?
Yes, we have 2 single strollers one with a storage basket underneath and the other is an umbrella stroller. At your request, we also can provide a double stroller.
What is the area around your rentals like?
Disney does an excellent job maintaining the areas that surround the park. You will find the sidewalks and streets are well-lit, safe, and well-kept. The condo complex itself has it's own security patrol, is well-lit, and gives off a tropical feel with it's outdoor courtyards and exotic plantings along the pathways. The complex itself is mixed use with vacationers and full time residents.
Directions to the Parks (also see "Disney Area Guide, The Parks, Park Admission and Directions" tab):
FREE TRAM- Cross Walnut Street and take a short walk down Magic Way. Use overhead pedestrian bridge to cross left over Magic Way, arrive Mickey & Friends Tram (about a 5 minute walk from the condo complex).
FREE MONORAIL- Follow Magic Way and take a RIGHT onto Downtown Drive. Enter Downtown Disney. Follow Downtown Disney Promenade LEFT to monorail station on LEFT. Must have Disneyland tickets to board monorail as it drops passengers inside the park in Tomorrow Land. Monorail does not always operate at park opening and closing times (about a 10 min walk).
WALK- To walk to the parks, continue on sidewalk past monorail station and through vibrant Downtown Disney® to the Parks' front gates. You enter both Disneyland and California Adventure from the central plaza (about a 20 min walk).
100% refund for cancellations requested more than 60 days from arrival date.
50% refund for cancellations requested more than 30 days from arrival.
NO REFUNDS FOR CANCELLATIONS LESS THAN 30 DAYS FROM ARRIVAL.
We currently have a Covid-19 Policy in place, "If Disneyland is closed due to Covid-19, a full refund will be given (minus the $50 non-refundable deposit)." Please note we will not give refunds for other Covid-19 related reasons such as, "don't want to travel due to pandemic, don't want to get sick, someone in our group has Covid-19, job assignment prevents travel, vaccination policies, Disneyland isn't safe, my kids aren't vaccinated, etc." Times are uncertain. Please plan (or do not plan) accordingly. 🙂
Trip insurance may be purchased from the following companies. Please be sure to purchase the right policy for you that would cover your reason for cancelling inside the 60/30 day window!
Allianz Global Assistance, Nationwide, Starr Indemnity, Berkshire Hathaway Travel Protection, Crum & Forster, and Zurich Insurance Group.
Here is an example of Trip Insurance. Please read fine print to make sure it will cover your reason.
https://www.travelguard.com/travel-insurance/benefits/cancel-for-any-reason
What disposable supplies do you stock at your townhouse?
Laundry detergent, bar soap, hand soap, shampoo, conditioner, paper towels, napkins, toilet paper, tissue, salt & pepper, dishwasher detergent, dish soap, vacuum, broom, sanitizing wipes, basic cans of cleaner, aluminum foil.
Is parking available for your guests?
PARKING – No cars may park in the condo parking lot without the proper permits. We have one assigned parking space for our guests. A second parking pass may be purchased for a fee. The complex's Security Patrol does not hesitate to impound unauthorized vehicles or vehicles parked in the wrong spaces. Parking in Anaheim is not easy, there are not many options, so please plan accordingly.
Are the condo pools heated?
We are sorry, but the pools are not heated. The hot tub is very large and is heated year-round.
What is your payment process?
PAYMENT- A $50 deposit confirms your reservation and is due immediately to reserve your dates. The rental payment + a fully refundable damage deposit is due 60 days prior to check in. The damage deposit is fully refunded back to you within 14 days, provided everything is left in good condition. We accept all major credit cards. Our online payment process is easy and secure!
Are there any nearby Organic Markets?
Sprouts Farmers Market
1447 S Harbor Blvd, Fullerton, CA (714) 441-1233
Mother's Market & Kitchen
5759 East Santa Ana Canyon Road, Anaheim, CA
(714) 974-6667
Whole Foods
7881 Edinger Ave, Huntington Beach, CA (657) 200-4200
Is there a grocery store nearby?
Costco
11000 Garden Grove Blvd
Garden Grove, CA 92843
(3.5 miles from Mickey's Bungalow)
Target
101 S Euclid St
Anaheim, CA 92802
(2.5 miles from condo)
Target
12100 Harbor Blvd
Garden Grove, CA 92840
(2.5 miles from condo)
Vons (Safeway)
130 W Lincoln Ave
Anaheim, CA 92805
Is there a grocery delivery service?
vons.com (also called safeway.com) delivers groceries right to your kitchen counter.
Is there a pick up/delivery laundry service?
European Dry Cleaners (aka Crystal Clear Dry Cleaners)-
356 So. Main Street Orange, CA (714) 978-6359
drycleanerstogo.com
Do you have strollers for guest use?
Yes, we have 2 single strollers one with a storage basket underneath and the other is an umbrella stroller. At your request, we also can provide a double stroller.
What is the area around your rentals like?
Disney does an excellent job maintaining the areas that surround the park. You will find the sidewalks and streets are well-lit, safe, and well-kept. The condo complex itself has it's own security patrol, is well-lit, and gives off a tropical feel with it's outdoor courtyards and exotic plantings along the pathways. The complex itself is mixed use with vacationers and full time residents.
Directions to the Parks (also see "Disney Area Guide, The Parks, Park Admission and Directions" tab):
FREE TRAM- Cross Walnut Street and take a short walk down Magic Way. Use overhead pedestrian bridge to cross left over Magic Way, arrive Mickey & Friends Tram (about a 5 minute walk from the condo complex).
FREE MONORAIL- Follow Magic Way and take a RIGHT onto Downtown Drive. Enter Downtown Disney. Follow Downtown Disney Promenade LEFT to monorail station on LEFT. Must have Disneyland tickets to board monorail as it drops passengers inside the park in Tomorrow Land. Monorail does not always operate at park opening and closing times (about a 10 min walk).
WALK- To walk to the parks, continue on sidewalk past monorail station and through vibrant Downtown Disney® to the Parks' front gates. You enter both Disneyland and California Adventure from the central plaza (about a 20 min walk).
